We're here to help you make the most of your Flevv experience. Below you'll find answers to common questions and resources to help you get started.
Getting Started
- Creating Your First Resume: Sign in with Google or Apple, choose a template, and fill in your personal information, work experience, and skills — or import an existing PDF resume.
- Visiting Cards: Create professional digital business cards to share your contact information easily.
- Courses: Access learning materials to enhance your skills and career prospects (availability depends on your plan).
- E-commerce Store: Set up an online store to sell products and services (where enabled for your account).
- Free Resume Audit: On the website, you can run a free resume audit after Google Sign-In; we extract text from your PDF and may create related account content as described in our Privacy Policy.
Account Management
- Sign Up / Sign In: Create or access your Flevv account with Google (Gmail) or Apple Sign-In. When you sign in with Google, we receive your name and email to create and authenticate your account.
- Profile Settings: Update your personal information, preferences, and account settings in the app.
- Password: Flevv does not use a separate email/password login for Google/Apple accounts. Manage access through your Google or Apple account security settings.
- Account Deletion: In the Android app, open Edit Profile and tap the Delete button. Deletion is immediate and permanent (cannot be undone). Or email support@flevv.com with subject "Delete Account". Details: Privacy Policy — Account Deletion.
Resume Builder
- Templates: Choose from professional resume templates.
- Customization: Personalize your resume with colors, fonts, and layouts where the template allows.
- Import: Upload a PDF resume; we extract text and store it so you get a Flevv resume you can edit.
- Export Options: Download your resume as PDF or share via a public link when enabled.
- AI Assistance (FlevvAI): Use AI tools to improve resume content. Relevant text may be sent to OpenAI's API as described in our Privacy Policy and Terms.
Visiting Cards
- Design Options: Select themes and customize your card design.
- Contact Information: Add phone, email, social media, and business details.
- QR Code: Generate QR codes for easy sharing and contact exchange.
- Analytics: Track views and interactions with your digital card where available.
Payments and Plans
- Payment Methods: Payments are processed securely by Razorpay (cards and other methods Razorpay supports in your region).
- One-time Payment: Every Flevv plan is a one-time payment. There are no automatic charges.
- Prices: Prices show in ₹ in India and in $ outside India.
- Plans: See and buy plans in the plan screens in the app.
- Refunds: Refund within 7 days of your first purchase of each product. Repeat purchases are not eligible for a refund. Email support@flevv.com with the subject "7-Day Refund Request". See our Refund Policy.
Technical Support
- Website and app: Flevv is available on the web (www.flevv.com) and as an Android app. An iOS app is not launched yet. Features may differ slightly by surface.
- Browsers (website): Use a current version of Chrome, Firefox, Safari, or Edge.
- File Uploads: Resume import commonly supports PDF. Profile and resume images commonly support JPG and PNG.
- Performance: If the website feels slow, try a refresh or clear site cache. For the app, try force-quit and reopen, or update to the latest store version.
Privacy and Security
- Data Protection: Personal information is transmitted over HTTPS and stored according to our security practices.
- Privacy Policy: Read how we collect and use data (including Google Sign-In name/email and resume import) at Privacy Policy.
- Privacy Controls: Control public sharing links for resumes/cards where the product provides those settings.
- Data Export: Download resume PDFs and other exports the product provides. For a full personal-data request, email support@flevv.com.
Frequently Asked Questions
Q: How do I sign up?
A: Open the Flevv app (or a website flow that offers Sign in with Google) and authenticate with Google or Apple. We use your name and email from Google to create your account.
Q: How do I share my resume publicly?
A: Use your resume share / public-link controls in the app (wording may vary by version). You'll get a unique link you can share with employers when public sharing is enabled.
Q: Can I import an old resume?
A: Yes. Upload a PDF; we extract text and import it into your Flevv resume so you can edit and improve it.
Q: Can I use multiple templates for different resumes?
A: Yes, you can create multiple resumes with different templates and content for various job applications (subject to plan limits).
Q: How do I upgrade or change my plan?
A: Open the plan screens in the app and buy the plan you want. Every plan is a one-time payment through Razorpay, with no automatic charges.
Q: Is my data safe on Flevv?
A: We use industry-standard security practices and describe collection and processors in our Privacy Policy. AI features may send resume text to OpenAI's API under their API terms.
Q: Is every plan a one-time payment?
A: Yes. Every plan is a one-time payment with no automatic charges: monthly covers 30 days, yearly covers 12 months. Buy again to extend. Prices show in ₹ in India and in $ outside India, and payments go through Razorpay. Refund within 7 days of your first purchase of each product. See the Refund Policy.
Q: How do I delete my account?
A: In the Android app go to Edit Profile and tap Delete. Your account data is deleted immediately and permanently — it cannot be restored. Or email support@flevv.com with subject "Delete Account". See Account Deletion.
Q: What is the refund policy?
A: Refund within 7 days of your first purchase of each product. Repeat purchases are not eligible for a refund. Email support@flevv.com with the subject "7-Day Refund Request" and your account email. We confirm your request within 2 business days. Once approved, the refund goes to your original payment method through Razorpay, usually within 5-7 business days.
Contact Support
If you can't find the answer you're looking for:
- Email: support@flevv.com (we aim to respond within 24–48 hours on business days). For deletion use subject "Delete Account"; for privacy use subject "Privacy Request".
- Legal: Terms of Service, Privacy Policy, Refund Policy