Terms of Service

Effective Date: January 15, 2025
Last Updated: October 9, 2026

Welcome to Flevv! These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Flevv / Xplora Technologies ("we," "our," or "us") governing your use of our website, Android mobile application, and related services. An iOS app is not launched yet; when it becomes available, these Terms will apply to it as well. By accessing or using Flevv, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, authenticating via Google/Apple login, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and Refund Policy. If you do not agree, you must immediately cease using our services.

2. Description of Service

Flevv is a comprehensive professional services platform providing paid access, through one-time payments, to the following services:

• Resume Builder: AI-powered resume creation, editing, and optimization tools with professional templates
• Resume Upload & Enhancement: Upload existing resumes (PDF format) for AI-powered content improvement and extraction
• Course Management: Access to professional development courses and learning content
• Digital Visiting Cards (V-Cards): Create, customize, and share digital business cards
• E-Commerce Stores: Create and manage online stores with product catalogs and order management
• AI-Powered Features: Content generation, improvement suggestions, and intelligent recommendations powered by OpenAI GPT models
• File Export: Download resumes and visiting cards in various formats
• Analytics: Track views, engagement, and performance metrics

Important: Many core product features (for example paid plans, premium AI, or plan-gated tools) require an active paid plan. Some website or onboarding features (such as Free Resume Audit) may be available without a paid plan as described on those pages. Paid features are subject to our Refund Policy.

User Accounts

Account Creation

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the confidentiality of your account credentials
• You must be at least 18 years old to create an account
• One person may not maintain multiple accounts

Account Security

• You are responsible for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account
• We are not liable for losses resulting from unauthorized account use

User Content and Responsibilities

Your Content

• You retain ownership of all content you create using our services
• You grant us a license to use your content to provide our services
• You are responsible for ensuring your content is accurate and up-to-date
• You must have the right to use any content you upload or create

Prohibited Content and Activities

You may not use our services to:

• Create false, misleading, or fraudulent information
• Infringe on intellectual property rights
• Violate any applicable laws or regulations
• Harass, abuse, or harm others
• Distribute malware or malicious code
• Attempt to gain unauthorized access to our systems
• Use our services for commercial purposes without authorization

4. Plans and Payment

4.1 Plans

• 30-day plans: One-time payment for 30 days; no recurring charges
• 12-month plans: One-time payment for 12 months; no recurring charges
• Refund within 7 days of your first purchase of each product. See our Refund Policy
• Prices are subject to change with 30 days' advance notice
• All features (Resume, Courses, V-Cards, Stores) are included in Pro and Pro Max plans

4.2 Payment Terms

• You must provide valid payment information through Razorpay (our payment processor)
• By purchasing, you authorize us to charge your payment method for the one-time fee shown at checkout
• Failed payments will result in immediate service suspension until payment is successful
• Applicable taxes, if any, are shown at checkout, and you are responsible for them
• Payment information is securely processed by Razorpay in compliance with PCI-DSS standards

4.3 Refund Policy

Refund within 7 days of your first purchase of each product. Repeat purchases of the same product are not eligible for a refund. Details are in our Refund Policy.

• Window: Request a refund within 7 days of your first purchase of each product. Repeat purchases of the same product are not eligible for a refund.
• How to request: Email support@flevv.com with subject "7-Day Refund Request" and your account email
• Processing: We confirm your request within 2 business days. Once approved, the refund goes to your original payment method through Razorpay, usually within 5-7 business days
• After approval: Access to the refunded product ends when the refund is approved

By purchasing, you acknowledge this refund policy.

4.4 No Recurring Charges

• Every purchase is a one-time payment; we never charge your payment method again automatically
• You will retain access to services until the end of the paid period, then the plan simply expires
• Refund within 7 days of your first purchase of each product. See our Refund Policy

Intellectual Property Rights

Our Rights

• We own all rights to our website, software, and service features
• Our trademarks, logos, and branding are protected intellectual property
• You may not copy, modify, or distribute our proprietary content

Your Rights

• You retain ownership of content you create using our services
• You may export and download your content
• You grant us necessary licenses to provide our services

5. AI-Powered Features and Third-Party Processing

5.1 OpenAI Integration

By using Flevv's AI-powered features, you acknowledge and agree that:

• Relevant resume content and, where a feature requires it, text derived from uploaded PDF files may be sent to OpenAI's API for processing
• OpenAI processes that data according to their documentation, privacy policy, and any Data Processing Agreement that applies to our account
• According to OpenAI's current API documentation, API inputs and outputs are not used to train or improve OpenAI models by default unless the API customer opts in to data sharing; we do not opt in to that sharing. See OpenAI's API data controls for current details
• You retain all rights to your original content and AI-generated suggestions
• AI-generated content is provided "as-is" and you are responsible for reviewing and verifying accuracy

5.2 Content Accuracy Disclaimer

• AI-generated content may contain inaccuracies, errors, or inappropriate suggestions
• You are solely responsible for reviewing, editing, and verifying all AI-generated content before use
• We are not liable for any consequences arising from use of AI-generated content
• AI suggestions are tools for assistance only, not professional career advice

6. E-Commerce Store Responsibilities

6.1 Store Owner Obligations

If you create and operate an e-commerce store through Flevv, you agree to:

• Comply with all applicable e-commerce, consumer protection, and tax laws in your jurisdiction
• Provide accurate product descriptions, pricing, and availability information
• Fulfill orders promptly and provide tracking information to customers
• Handle customer data (especially delivery addresses) in compliance with data protection laws
• Process returns, refunds, and customer complaints in accordance with applicable consumer rights laws
• Maintain adequate records for tax reporting and compliance purposes
• Not sell illegal, counterfeit, prohibited, or restricted items

6.2 Customer Address Data

• When customers place orders, their delivery addresses are shared with you
• You must use customer addresses solely for order fulfillment purposes
• You are responsible for protecting customer data and complying with GDPR/data protection laws
• You must not share, sell, or misuse customer delivery information
• You must delete customer data when no longer needed for order fulfillment

6.3 Flevv's Limited Liability for Stores

• Flevv provides the platform only; we are not a party to transactions between you and your customers
• We are not responsible for product quality, delivery, disputes, or legal compliance
• You indemnify Flevv against any claims arising from your store operations
• We may suspend or terminate stores that violate these Terms or applicable laws

7. Privacy and Data Protection

• Your privacy is important to us
• We collect and use your information as described in our Privacy Policy
• We implement industry-standard security measures to protect your data
• You have rights under GDPR and applicable data protection laws (see Privacy Policy)
• You can control available privacy/sharing settings and delete your account in the Android app (Edit Profile → Delete) or by emailing support@flevv.com (see Privacy Policy)

8. Service Availability and Performance

• We strive to maintain 99% uptime but cannot guarantee uninterrupted or error-free service
• Scheduled maintenance will be performed with advance notice where possible
• Service interruptions may occur due to technical issues, network problems, or third-party failures
• We reserve the right to modify, suspend, or discontinue features with 30 days' notice
• If the service is unavailable for a long period, we may extend your paid period. Your refund right under our Refund Policy is not affected

9. Limitation of Liability

To the maximum extent permitted by applicable law:

9.1 Warranty Disclaimer

• Services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind
• We disclaim all warranties, express or implied, including merchantability, fitness for purpose, and non-infringement
• We do not warrant that services will be uninterrupted, secure, or error-free
• AI-generated content is provided without accuracy warranties

9.2 Liability Limitations

• We are not liable for indirect, incidental, consequential, special, or punitive damages
• Our total liability is limited to the amount you paid in fees in the 12 months preceding the claim
• We are not responsible for third-party services (OpenAI, Google, Apple, Razorpay)
• We are not liable for data loss, business interruption, or lost profits
• These limitations apply even if we were advised of the possibility of such damages

9.3 Exclusions

The above limitations do not apply to:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Liabilities that cannot be excluded under applicable law

10. Indemnification

You agree to indemnify, defend, and hold harmless Flevv, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use or misuse of our services
• Your violation of these Terms
• Your violation of any third-party rights (intellectual property, privacy, etc.)
• Content you create, upload, or distribute
• Your operation of an e-commerce store (product liability, customer disputes, etc.)
• Your violation of applicable laws or regulations

11. Account Termination

11.1 Termination by You

• You may delete your account at any time in the Android app via Edit Profile → Delete, or by emailing support@flevv.com with subject "Delete Account" (see also Privacy Policy §14)
• Deletion of your Flevv account and product data is immediate and permanent; that data cannot be restored or retrieved
• Invoice and billing records may still be retained where required by tax and accounting law (see Privacy Policy). That does not restore your account
• You should download or export available content (such as resume PDF) before deleting your account if you want to keep a copy
• Deleting your account does not cancel a refund you have already requested. If your first purchase of a product is still within its 7-day refund window, request the refund before you delete your account, because we need your account email to find the payment. See our Refund Policy

11.2 Termination by Us

We may suspend or terminate your account immediately without notice if you:

• Violate these Terms or applicable laws
• Engage in fraudulent activity or payment disputes
• Upload illegal, harmful, or prohibited content
• Attempt to compromise service security or integrity
• Abuse AI features or attempt to extract underlying models
• Operate a store selling prohibited or illegal items

Termination does not relieve you of payment obligations for services already provided.

12. Governing Law and Dispute Resolution

12.1 Governing Law

• These Terms are governed by the laws of India
• Subject to mandatory consumer-protection rights in your country of residence, courts in Kerala, India have non-exclusive jurisdiction over disputes arising from these Terms

12.2 Dispute Resolution Process

1. Informal Resolution: Contact support@flevv.com to attempt informal resolution (required first step)
2. Mediation: If informal resolution fails, disputes may be submitted to mediation by mutual agreement
3. Courts: Unresolved disputes may be brought in the courts described in Section 12.1, without limiting any mandatory rights you have under applicable consumer law

12.3 Class Action Waiver

You agree to resolve disputes on an individual basis only. Class actions, class arbitrations, or representative actions are not permitted.

13. Changes to These Terms

• We may update these Terms to reflect legal, operational, or service changes
• Material changes will be communicated 30 days in advance via:
• In-app notification
• Email to registered users
• Updated "Last Updated" date on this page
• Continued use after changes constitutes acceptance of updated Terms
• If you disagree with changes, stop using the services. You may delete your account.

14. Miscellaneous Provisions

14.1 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

14.2 Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Flevv regarding your use of our services and supersede all prior agreements.

14.3 Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.

14.4 Assignment

You may not assign or transfer these Terms. We may assign our rights and obligations to any party without restriction.

14.5 Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control (natural disasters, war, pandemics, government actions, internet failures, third-party service outages).

15. Contact Information

For questions about these Terms, please contact us:

• All inquiries: support@flevv.com
• Suggested subjects: "Legal", "7-Day Refund Request", "Delete Account", "Privacy Request", or "Billing"

Grievance Officer

Grievance Officer: support@flevv.com. Grievances are acknowledged within 48 hours, and we aim to resolve them within one month.

Acknowledgment: By clicking "I Agree," creating an account, or using Flevv services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Last Reviewed: October 25, 2026