Effective Date: January 15, 2025
Last Updated: November 1, 2026
Refund within 7 days of your first purchase of each product. The first time you buy a Flevv plan, one-time unlock or credit pack on our website or in the Flevv Android app, you can request a full refund within 7 days of the date you were charged. Repeat purchases of the same product are not eligible for a refund.
1. Refund within 7 days of your first purchase of each product
You can request a full refund within 7 days of your first purchase of each product. Each account may receive this refund once per product. Repeat purchases of the same product are not eligible for a refund.
1.1 How to request a refund
- Email support@flevv.com with the subject "7-Day Refund Request"
- Include your account email and a reason for the refund (optional but helpful)
- We confirm your request within 2 business days
- Once it is approved, we refund the full amount you paid to your original payment method through Razorpay. Refunds usually reach your account within 5-7 business days after we start the refund, depending on your bank
- If a refund is declined, we will tell you why in writing
- Access to the refunded product ends when the refund is approved
2. One-time payments, no recurring charges
- Every Flevv plan, unlock and credit pack is a one-time payment
- We never charge your payment method again automatically
- You keep access until the end of the period you paid for, then the plan simply expires
- A first purchase of a product made in the last 7 days follows the refund above
Refund FAQ
Q: How long do I have to ask for a refund?
A: Refund within 7 days of your first purchase of each product. Each account may receive this refund once per product. Repeat purchases are not eligible for a refund.
Q: How do I request a refund?
A: Email support@flevv.com with the subject "7-Day Refund Request" and include your account email. We confirm your request within 2 business days.
Q: When will I get my money back?
A: Once it is approved, we refund the full amount you paid to your original payment method through Razorpay. Refunds usually reach your account within 5-7 business days after we start the refund, depending on your bank.
3. Contact
For refund requests and billing questions:
- Email: support@flevv.com
- Suggested subjects: "7-Day Refund Request" or "Billing"
Grievance Officer
Grievance Officer: support@flevv.com. Grievances are acknowledged within 48 hours, and we aim to resolve them within one month.
We will confirm your request within 2 business days. Once it is approved, we refund the full amount you paid to your original payment method through Razorpay. Refunds usually reach your account within 5-7 business days after we start the refund, depending on your bank. If a refund is declined, we will tell you why in writing.
Summary: Refund within 7 days of your first purchase of each product. Repeat purchases of the same product are not eligible for a refund. Email support@flevv.com.